RETURNS
ENJOY FREE RETURNS AND EXCHANGES
It's not you, it's us. If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original date of purchase. Read the Men's Wearhouse FAQs for more details.
HOW TO RETURN
Sometimes things just don't work out. Returning and exchanging items is easy with two options to choose from:
Start your request online and return by mail OR bring your return to the nearest store.
RETURN ONLINEOR
+ + + PERFECT FIT
If you are not completely satisfied, you may exchange or return your purchase within 90 days from the shipped date. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement.
Pants that have been ordered with Creaset® and/or an online tailoring option may be returned or exchanged within 90 days of shipped date. If you wish to have changes made to the tailoring performed, we recommend that you bring the tailored pants to your local Men's Wearhouse where our tailoring staff will assist you in correcting the alterations at no charge. If you wish to exchange your pants by mail because you feel the alterations are incorrect, please specify your measurements on the packing slip provided to you in your online order box and return by mail. Please call 1.800.776.SUIT (7848) to confirm that tailoring is available at the Men's Wearhouse store nearest you.
All refunds must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.
Free shipping on all exchanges/returns to our Returns Center. Please allow 10 business days for processing your return once we receive it.
If the requested exchange item is not available, the original credit card used will be credited.
International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns Exchanges.
Thank you for your purchase. If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged.
All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise.
All refunds require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 14 (fourteen) business days.
Returns/exchanged on altered or worn clothing are subject to store management’s sole discretion.
COMPLETE PACKAGE PRICING
Complete tuxedo rental package prices include coat and pants, shirt, vest, neckwear, jewelry and shoes; complete suit rental packages include coat and pants, shirt, matching vest and shoes. Note: free basic socks are included with all shoe rentals. Additional retail items, including pocket squares, satin flowers, retail socks are not included in complete package pricing, but may be purchased for an additional cost as part of your rental reservation. Pricing is based on the complete package price shown for the coat style selected. the price of any item not ordered will be deducted from the total package price, except coat and pants, which cannot be removed online. Any vest/neckwear combination, shirt, and jewelry may be chosen as part of the complete package. Premium shoes, if selected, have an additional surcharge. Online customers must rent, at a minimum, coat and pants. Any adjustments to the complete package made in-store, may be subject to single-item or other in-store pricing and terms. Prices do not include the mandatory and non-refundable $10.00 Damage and Handling Fee or any rush, change, or late fees that may apply.
EXTENDED RENTAL PRICING OPTIONS
Extended rental options are only available for customers reserving in stores. Extended rental options are not available for customers reserving rentals online. Extended rental prices are automatically calculated at the time of order entry based on the pick-up and return dates set for each reservation. the prices will be adjusted based on the following parameters: For rentals where the difference between the pick-up and return date is between 7 and 12 days, customers will be charged one and one-half times the rental price. For rentals where the difference between the pick-up and return date is between 13 and 18 days, customers will be charged double the rental price.
ADDITIONAL CHARGES THAT ARE OR MAY BE ASSOCIATED WITH RENTALS
A deposit is required for in-store reservations, and not online reservations. Deposit for wedding group (placed by wedding couple): Per group $40.00Deposit for individual rentals and group members: Per order $20.00Damage and Handling Fee (mandatory and non-refundable): Per order $10.00
- A $10.00 non-refundable and mandatory Damage and Handling Fee is automatically added to your rental. the fee covers the cost of minor repairs to the rental, and the costs associated with the inspection, quality control, and processing of the rental.
- If we determine that a rental is damaged beyond repair, or if a rental is not returned, you will also be charged the full replacement cost of the item(s).
- Rush Order Fee: Per order $20.00 - An order is considered committed only after you have selected styles, been fitted, final measurements taken, and funds paid toward your individual rental. the Rush Order Fee applies in the following circumstances:Wedding party members (orders committed less than 14 days before the event) Individuals (orders committed less than 7 days before the event)
- Style Change Order Fee (style changes made less than 14 days before the event):Per order $20.00
PROPERTY LEFT IN RENTAL
We are not responsible for any personal property left in a returned rental or garment bag.
RETURN POLICY FOR RENTALS
Returns back to the original form of payment can be made up to 180 days from transaction date. Best efforts will be made to process refunds (a) on a debit card, and/or (b) to the original credit card after 180 days. Any amount refunded or credited will be reduced by the pro rata amount of any Perfect Fit rewards certificates, discounts, or other dollar-off promotions used toward the rental. If we cannot process the refund back to the original form of tender, or if we have insufficient funds in the register, then you may take your refund in the form of store credit (gift card), or a check will be issued from our corporate offices within 10 business days.
LIMITATION OF LIABILITY
At time of rental pick up or delivery please allow adequate time to review and try on your rental to ensure accuracy and fit. Our total liability for any claim or litigation arising from or related to the rental garments is limited to the rental charges actually paid by customer.
EVENT DATE
For online orders, you must create your event, place your order, and submit measurements at least 15 days prior to the date of your event. If you're event date is sooner than these constraints, we ask that you contact a customer support representative or visit your nearest store for more information. In-store orders can be placed closer to the event; rush fees may apply.
SHIPPING
Shipping is free to all United States addresses. We do not ship to Puerto Rico. For orders shipping to customer, you should expect your rental to arrive 7 days before your event. For orders being picked up in a store, you should expect your rental to be available for pick-up 2 days before your event.
RETURN DATE RULES
To avoid late fees, you must return your rental: 1) to a Men's Wearhouse store the day after the event date; or 2) if your order was shipped to you, drop it off at the mail carrier shipping center indicated on the free-shipping label we provide.
RUSH ORDER
Rush orders are available but cannot be placed online. If you'd like to place a rush order, contact Customer Service or go to a local store to process your reservation.
STYLE CHANGE ORDER
After your rental order has been placed, style changes cannot be made online but can be handled over the phone with a Customer Service representative or by visiting a local store. Change order fees may apply if the requested style change is made less than 2 weeks (14 days) before the event date (provided your original items have not yet shipped). Any permissible changes that raise the price of the complete rental package will be charged in full at time of change. For more details regarding cost, refer to ADDITIONAL CHARGES THAT ARE OR MAY BE ASSOCIATED WITH RENTALS.
REORDER
Re-orders cannot be placed online. Please contact Customer Service or go to a local store to process.
AUTHORIZATION OF RESERVATION COST & SETTLEMENT
Online customers must submit a valid credit card for authorization, to secure a reservation. However, the customer's credit card will not be charged/settled until the rental ships.
PICK-UP & DROP-OFF OPTIONS
Customers who reserved in store must pick up and drop off garments at store locations. Customers who reserve online may choose between two options; shipping to an address or picking up in a store. Customers who choose to ship to an address may return garments in the box the shipment arrived in using the provided prepaid shipping label or drop off at a store location. Customers who order online and choose to pick-up in store must return garments at a store location.
PERFECT FIT
DISCOUNT
$30 savings on tuxedo or suit rental provided to Perfect Fitrewards program members at time of reservation only. Online customers must join, or have joined, the Perfect Fit loyalty program prior to checkout to receive this discount. At a minimum, tuxedo or suit rental must include coat and pants. Additional restrictions and fees apply. Offer may not be combined with other discounts or offers and may not be redeemed for cash or credit. Offer does not apply to Joseph Feiss boys' suit rentals, Calvin Klein 1865, 1870, Joseph Feiss 1191, 1872, 1974 and Wilke-Rodriguez 1892 tuxedo rental packaged styles. Offer is subject to change or discontinuation without notice. For complete details about the Perfect Fit rewards program, see menswearhouse.com/perfect-fit-rewards
$400 SHOPPING SPREE
Offer valid on new wedding bookings. With 5 paid Tuxedo Rental Packages (which at a minimum must include coat, pants, shirt, rental or retail tie and rental jewelry) or Suit Rental Packages (which at a minimum must include coat, pants, shirt and vest), choose between (1) retail offer of a $400 shopping credit toward the regular price of items in a single retail purchase except shoes, Exceptional Value and custom items, OR (2) rental offer of one free Rental Package with a maximum value up to $239.99. Fees, taxes and additional/ upgraded and/or retail items cost extra on Rental Packages. Retail offer not valid on Exceptional Value, shoes and custom items. the couple must select retail or rental offer at time of new booking; any unused portion of the credit shall be forfeited and may not be redeemed for cash or credit or on alterations, rental products or gift cards. If returning items purchased with the retail offer, you will forfeit the amount of the coupon applied to those items; the Men?s Wearhouse return policy will apply to the remainder of the purchase. Offer selection is final and subject to change or discontinuation without notice. Offer may not be combined with other discounts or offers, including Perfect Fit rewards program discount; may not be redeemed for cash or credit; and is not redeemable online. For complete details, see store or menswearhouse.com/tuxrentalterms. Other restrictions apply.
REPLACEMENT COST
| Style | Coat Description | Single-ItemPrice | ReplacementCost |
|---|---|---|---|
| 1130 | Vera Wang Black Two-Button Super 130s Notch Lapel | $169.99 | $290.00 |
| 1170 | Vera Wang Gray Two-Button Super 120s Satin-Edge Notch Lapel | $169.99 | $290.00 |
| 1140 | Joseph Abboud Black Two-Button Super 130s Peak Lapel | $169.99 | $290.00 |
| 1150 | Joseph Abboud Super 120s Navy Two-Button Framed Notch Lapel | $169.99 | $290.00 |
| 1180 | Joseph Abboud Light Gray Super 120s Two-Button Satin-Framed Notch Lapel | $169.99 | $290.00 |
| 1912 | Pronto Uomo Vintage Black Super 120s Suit | $129.99 | $250.00 |
| 1917 | Pronto Uomo Vintage Gray Super 120s Suit | $129.99 | $250.00 |
| 1859 | Calvin Klein Two-Button Super 100s Framed Notch Lapel | $129.99 | $250.00 |
| 1869 | Calvin Klein One-Button Super 100s Shawl Lapel | $129.99 | $250.00 |
| 1862 | Calvin Klein Two-Button Super 100s Notch Lapel | $129.99 | $250.00 |
| 1880 | Pronto Uomo Vintage Tan Two-Button Suit | $129.99 | $250.00 |
| 1890 | Pronto Uomo White Two-Button Satin-Edge Peak Lapel | $129.99 | $250.00 |
| 1787 | Joseph Feiss Gray Cutaway Peak Lapel | $89.99 | $200.00 |
| 1793 | Joseph Feiss Black Cutaway Peak Lapel | $89.99 | $200.00 |
| 1794 | Joseph Feiss Full Dress Tails Peak Lapel | $89.99 | $200.00 |
| 1795 | Joseph Feiss White Dinner Jacket Shawl Lapel | $89.99 | $200.00 |
| 1780 | Joseph Feiss One-Button Notch Lapel | $69.99 | $150.00 |
| 1865 | Calvin Klein One-Button Super 100s Peak Lapel | $59.99 | $250.00 |
| 1870 | Calvin Klein Gray Two-Button Super 110s Peak Lapel | $59.99 | $250.00 |
| 1191 | Joseph Feiss White Two-Button Notch Lapel | $39.99 | $200.00 |
| 1872 | Joseph Feiss Ivory Two-Button Notch Lapel | $39.99 | $200.00 |
| 1892 | Wilke-Rodriguez Two-Button Satin-Edge Notch Lapel | $39.99 | $200.00 |
| 1974 | Joseph Feiss Two-Button Notch Lapel | $39.99 | $200.00 |
| 1900 | Joseph Feiss Boys' Navy Two-Button Super 100s Suit | $24.99 | $150.00 |
| 1901 | Joseph Feiss Boys' Black Two-Button Super 100s Suit | $24.99 | $150.00 |
| 1902 | Joseph Feiss Boys' Gray Two-Button Super 100s Suit | $24.99 | $150.00 |
| Style | Pants Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
|---|---|---|---|---|
| 2130 | Super 130s Black Pants | $10.00 | $45.00 | $70.00 |
| 2150 | Super 120s Navy Pants | $10.00 | $45.00 | $70.00 |
| 2170 | Super 120s Charcoal Gray Pants | $10.00 | $45.00 | $70.00 |
| 2180 | Super 120s Light Gray Pants | $10.00 | $45.00 | $70.00 |
| 2912/2917 | Gray/Black Suit Pants | $10.00 | $45.00 | $70.00 |
| 2880 | Tan Suit Pants | $10.00 | $45.00 | $70.00 |
| N/A | Super 100s Tuxedo Pants Styles | $10.00 | $35.00 | $70.00 |
| N/A | Basic Tuxedo Pants Styles | $10.00 | $20.00 | $70.00 |
| 2900-2902 | Boys' Suit Pants | $5.00 | $20.00 | $50.00 |
| Style | Vests Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
|---|---|---|---|---|
| 8861VWGRY | Vera Wang Gray Vest | $20.00 | $45.00 | $75.00 |
| 8862VWBLK | Vera Wang Black Vest | $20.00 | $45.00 | $75.00 |
| 8881JAGRY | Joseph Abboud Light Gray Vest | $20.00 | $45.00 | $75.00 |
| 8881JANVY | Joseph Abboud Navy Vest | $20.00 | $45.00 | $75.00 |
| 8882PNGRY | Pronto Uomo Vintage Gray Vest | $20.00 | $45.00 | $75.00 |
| 8882PNBLK | Pronto Uomo Vintage Black Vest | $20.00 | $45.00 | $75.00 |
| 8880DETAN | Tan Suit Vest | $20.00 | $45.00 | $60.00 |
| N/A | All Vest Styles | $20.00 | $25.00 | $60.00 |
| Style | Cummerbund Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| N/A | All Cummerbund Styles | $0.00 | $5.00 | $20.00 |
| Style | Shirt Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
|---|---|---|---|---|
| N/A | All Shirt Styles | $5.00 | $15.00 | $25.00 |
| Style | Jewelry Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| N/A | All Stud Cuff Link Styles | $2.50 | $5.00 | $5.00 |
| Style | Neckwear Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| N/A | All Neckwear Styles | $2.50 | $5.00 | $15.00 |
| Style | Suspenders Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| N/A | All Suspenders Styles | $2.50 | $5.00 | $10.00 |
| Style | Belt Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| 8901 | Boys' Black Belt | $2.50 | $5.00 | $15.00 |
| Style | Shoes Description | Single-Item Pricewith Coat | Single-Item Pricewithout Coat | ReplacementCost |
| 4600 | Joseph Abboud Black Patent | $30.00 | $35.00 | $50.00 |
| 4700 | Joseph Abboud Brown | $30.00 | $35.00 | $50.00 |
| N/A | All Other Shoe Styles | $20.00 | $25.00 | $40.00 |
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