MOBILE MESSAGING TERMS AND CONDITIONS

The Men’s Wearhouse, Inc. may use mobile messaging, including Short Message Service (SMS), Multimedia Message Services (MMS), and Business Chat features, collectively referred to as “messages” or “messaging,” to communicate with you for various business purposes.

The following Mobile Messaging Terms and Conditions (the “Terms”) govern your use or participation in any of The Men's Wearhouse, Inc. (“Men’s Wearhouse,” “we” or “us””) Texting Programs or Business Chat features (collectively, the “Services”), as described below. Your use of the Services constitutes your agreement to these Terms. We may modify or cancel the Services or any of its features without notice. To the extent permitted by applicable law, we may also modify these Terms at any time and your continued use of the Services following the effective date of any such changes shall constitute your acceptance of such changes.

General Terms

The following apply to any programs or features offered through the Services.

You must be at least 18 years of age to participate in any of the Services and to agree to these Terms.
You agree to receive these Terms electronically, and further, to conduct this agreement, consent, and signature process electronically.
You agree that the process of obtaining your consent to receive messages from Men’s Wearhouse demonstrates your intent to provide any necessary electronic signatures required by state or federal law.
All Services require a text-enabled device and your consent to receive messages at the number you provide to us.
By using the Services, you authorize Men’s Wearhouse to deliver messages to you through use of an automated telephone dialing system.
You are not required to consent to receiving mobile messages to purchase goods or services from Men's Wearhouse.
By requesting contact from Men’s Wearhouse, including through a subscription to a Texting Program or initiation of a Business Chat session, you agree that you have provided us the necessary authorization and consent to call or text you even if you are on a state or the federal Do Not Call registry at the time of your request to join.
The Services are provided as a free service of Men’s Wearhouse; however, Message and Data Rates may apply from your wireless (cellular) service provider depending on your cellular subscription agreement. You are responsible for all applicable costs and taxes. Consult your wireless (cellular) service provider regarding their pricing plans.
Our collection and use of your personal information collected is governed by our Privacy Policy. Furthermore, for purposes of clarity, when you opt-in to or use a specific Texting Program or Business Chat feature, your phone number will not be used to opt you into any additional Services, unless we receive consent from you to do so. The same is true for discontinuing your involvement of any Services—you must follow the stop instructions for each Service individually as we will not honor one stop or discontinuance request across multiple Services.
You may unsubscribe from a Texting Program at any time by following the directives in the Texting Program description. However, please note that Men's Wearhouse operates multiple Texting Programs, as indicated by the short code or telephone number. Opting out of one Texting Program will not opt you out of other Texting Programs, or any other communications, from Men's Wearhouse. All Texting Programs will continue unless and until you unsubscribe or opt-out. After opting out, you may resubscribe at any time by following the Texting Program subscription directives noted below.
All messages sent to or from our Services are recorded and retained. By participating in any of our Services, you consent to these messages being recorded and have no claims for illegal wiretapping or the like. Any messages you send become our property.
We may change any short code or telephone number we use to operate the Services at any time and will notify you of these changes, if necessary. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
You agree to provide us with a valid phone number for use of the Services. If you get a new phone number, you agree to notify us and update your account, as applicable, to reflect any changes. If desired, you will also need to sign up for the Services with your new number to continue participating in the Service(s).
In general, mobile messaging is not a secure mode of communication, so personal information of a sensitive nature should be provided via mobile messaging. In accordance with our policy, we will not ask you to send certain personal information, such as passwords or credit card information, via mobile message.
You may receive messages containing links to web pages or forms. While we would never intentionally send you a malicious link, you should only click links that you are expecting or that you are familiar with.
We will not tolerate the misuse of any Services. We will terminate your ability to use or participate in any Service if at any point, in our sole discretion, it is determined that you have used our Services to (a) send material that is harassing, defamatory, libelous, abusive, threatening, obscene, or coercive, (b) distribute content that violates the rights of any person or company protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations, or (c) introduce malicious programs or other routines that are intended to damage, interfere with, intercept or expropriate any system, data or personal information, including executing any form of monitoring that will intercept data not expressly approved for use.

Texting Programs

Men’s Wearhouse offers, through the Services, four Texting Programs to individuals who would like to receive transactional and/or marketing text messages from and related to Men’s Wearhouse.

The Men’s Wearhouse Retail Marketing Text Program may send messages offering coupons or discounts, or alert you about sales, promotions, or other offers related to retail merchandise.
The Men’s Wearhouse Rental Marketing Text Program will provide customers with rental-related marketing text alerts and offers from Men's Wearhouse.
The Men’s Wearhouse Transactional Text Program will send you messages about your order, appointment, or details about products or services that you request from us.
The Men’s Wearhouse Virtual Waitlist will update you when it will be your turn for in-store rental assistance.

You may opt-in to receive messages from one or more of these Texting Programs depending on your preference. You will find more detailed descriptions of these Texting Programs & campaigns below, including frequency and opt-out options.

Retail Marketing Text Program

To participate in the Retail Marketing Text Program and receive retail merchandise-related marketing text alerts and offers from Men's Wearhouse, text the keyword to 66960 or submit your mobile phone number through the applicable webform. Then, respond, as directed, to the message you receive from 66960 containing details about the Men's Wearhouse Retail Marketing Text Program. Your affirmative response when prompted serves as your legal consent to receive marketing messages from us. After you affirmatively respond to confirm participation in the program, you will receive recurring retail-related marketing messages at the phone number from which you send the confirmation message. Any coupon offers or promotions provided via the Retail Marketing Text Program are subject to additional terms and conditions, noted below. To stop receiving retail-related marketing messages at any time, text STOP to short code 66960, or reply STOP to any message you receive from 66960. Additional opt-out words such as QUIT, CANCEL, UNSUBSCRIBE, and STOP ALL are also supported. Text HELP to short code 66960 or reply HELP to any message you receive from 66960 to receive help information or terms and conditions related to the Retail Marketing Text Program.

Rental Marketing Text Program

To participate in the Rental Marketing Text Program and receive rental-related marketing text alerts and offers from Men's Wearhouse, text the keyword to 59828 or submit your mobile phone number through the applicable webform. Then, respond, as directed, to the message you receive from 59828 containing details about the Men's Wearhouse Rental Marketing Text Program. Your affirmative response when prompted serves as your legal consent to receive marketing messages from us. After you affirmatively respond to confirm participation in the program, you will receive recurring rental-related marketing messages at the phone number from which you send the confirmation message. Any coupon offers or promotions provided via the Rental Marketing Text Program are subject to additional terms and conditions, noted below. To stop receiving marketing messages at any time, text STOP to short code 59828, or reply STOP to any message you receive from 59828. Additional opt-out words such as QUIT, CANCEL, UNSUBSCRIBE, and STOP ALL are also supported. Text HELP to short code 59828 or replyHELP to any message you receive from 59828 to receive help information or terms and conditions related to the Rental Marketing Text Program.

Transactional Text Program

To participate in the Transactional Text Program and receive transaction-related text alerts from Men’s Wearhouse, text the keyword to 81066 or submit your mobile number through the applicable webform. Then, respond, as directed, to the message you receive from 81066 containing details about the Men's Wearhouse Transactional Text Program. Your affirmative response when prompted serves as your legal consent to receive transactional messages from us. After you affirmatively respond to confirm participation in the program, you will receive recurring transactional messages at the phone number from which you send the confirmation message. To stop receiving transactional messages at any time, text STOP to short code 81066, or reply STOP to any message you receive from 81066. Additional opt-out words such as QUIT, CANCEL, UNSUBSCRIBE, and STOP ALL are also supported. Text HELP to short code 81066 or reply HELP to any message you receive from 81066 to receive help information or terms and conditions related to the Transactional Text Program.

Virtual Waitlist

To join the Men’s Wearhouse in-store Virtual Waitlist and receive updates on when it will be your turn to receive rental assistance, you will need to scan the QR code available in-store. At that time, you will be presented a webform to complete, which will enter you into the virtual queue. By providing your phone number, you consent to receive queue status updates by mobile/text message to the phone number you provided. You can leave the virtual waitlist at any time by replying STOP to the phone number from which you received your virtual waitlist updates. This is not a recurring message program. Once you have completed your visit with us, including a satisfaction survey option, you will not receive any further messages from this number regarding the Virtual Waitlist unless you scan the QR code to enter the waitlist again.

Business Chat

Men’s Wearhouse offers customers, through the Services, two Business Chat features. These features allow customers to communicate, through the customer’s mobile messaging device functionality, with a Men’s Wearhouse customer relations representative. Both Business Chat features described below connect you with the same group of Men’s Wearhouse customer service professionals, but we provide two methods for initiating contact. You may communicate through one or both these Business Chat channels, depending on the feature presented to you or your preference. Please note that each Business Chat methods is separate and distinct from any other Services or Men’s Wearhouse communication preferences; your discontinuance of any Business Chat feature will not change any subscriptions or preferences for any other Men’s Wearhouse communications. Consent to participate in Business Chat is not a condition of purchasing goods or services. Message and data rates may apply. Messages may be autodialed. You will find more detailed descriptions of these Business Chat features below, including frequency and opt-out options.

Customer Relations Chat

You may elect to communicate with our customer relations department by sending a mobile/text message to 1-877-986-9669. By initiating this mobile communication, you consent to receive a response by mobile/text message to the phone number you used to send the initiating message. Please note that, to protect certain personal information or to gather additional details, we may request to continue a mobile-initiated communication on the phone or by email. Our customer relations department representatives are available 24/7, however, more thorough responses will be available during normal business hours. This is not a recurring messaging program. Once the matter for which you contact us has been resolved, we will discontinue the Customer Relations Chat session and you will not receive further messages from our customer relations team unless you initiate another chat session with us by sending a mobile/text message to the number above.

Mobile Operating System Chat

One or more of our Texting Programs may provide a message with a link to communicate directly with a customer relations professional. This chat option would allow you to learn more about the offer presented or book an appointment, if needed. If you choose to communicate via mobile/text message with our customer relations team via the link provided, a separate mobile/text window will open, and you will be asked to initiate a new text/mobile communication channel. By initiating this mobile communication, you consent to receive a response by mobile/text message to the phone number you used to send the initiating message. Initiation of this new chat session will be coordinated through your mobile device’s operating system, namely Google (Android) or Apple (iOS). Certain use restrictions may apply; please review the business chat terms and conditions for your applicable operating systems. To protect certain personal information or to gather additional details, our customer relations team may request to continue a mobile-initiated communication on the phone or by email. Our customer relations department representatives are available 24/7, however, more thorough responses will be available during normal business hours. This is not a recurring messaging program. Once the matter for which you contact us has been resolved, we will discontinue chat session and you will not receive further messages from our customer relations team unless you initiate another chat session with us by clicking the provided link.

Third Parties

All three Men's Wearhouse Texting Programs are administered by a third-party service provider (the “Texting Vendor”), which will use your information solely to deliver these Services in accordance with the Men's Wearhouse Privacy Policy. The mobile operators participating in these Services are Sprint, Boost, Virgin, AT&T, U.S. Cellular, Verizon Wireless, Cricket, nTelos, Cellcom, Cspire, Carolina West, T-Mobile, Cincinnati Bell, MetroPCS, Appalachian Wireless, Alltel, Interop Carrier Group (Cellular One of East Central Illinois, Element Mobile, Golden State Cellular, Thumb Cellular, ACS/Alaska, Bluegrass Cellular, iWireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Plateau Wireless, Viaero Wireless, Cellone Nation, Chat Mobility, Northwest Missouri Cellular, SRT Wireless, Aio Wireless, WCC, Flat Wireless/ClearTalk Wireless, Panhandle Telecommunications, Cablevision), and Clear Sky Carrier Group (Union Cellular, Pioneer Cellular, DTC Wireless, Chariton Valley, MTA, Duet, Mobi PCS, Peoples, Mosaic Telecom, RINA Wireless, Pine Cellular, Epic Touch, Bandwidth, United Wireless, Sagebrush Cellular/ Nemont, Mobile Nation/SI Wireless, Leaco). If your mobile operator is not participating, you will not receive a reply to your messages. Check with your mobile carrier to see if SMS messaging services are available for participation on your individual wireless plan. Pre-paid users may not be able to participate - Check with your mobile operator.

Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Men’s Wearhouse is not responsible for these limitations, and you should contact your carrier with questions regarding these issues.

Release of Claims; No Warranties.

By participating in the Services, you agree to release and hold harmless Men’s Wearhouse, our Texting Vendor, and participating wireless (cellular) carriers and their respective representatives, agents, successors, assigns, employees, officers and directors (together, the "Released Parties"), from any and all liability, loss, harm, damage, injury, cost and expense whatsoever, including without limitation, property damage, personal injury and death, which may occur in connection with the Services, and from any claims based on violation of law or infringement or violation of any rights of any person or entity, including, without limitation, violation of publicity rights, defamation and invasion of privacy. Released Parties are not responsible for any printing, typographical, mechanical, or other errors in associated promotional materials in connection with these Services. Participating wireless (cellular) carriers and each of their respective subsidiaries, affiliates, shareholders, officers, directors, agents, representatives, and employees are not responsible for these Services, and none of them will have any liability or responsibility for any claim arising in connection with participation in these Services.

The Released Parties make no warranties, and hereby disclaim any and all warranties, express or implied, concerning any offer furnished by third parties in connection with these Services. Without limiting the generality of the foregoing, all Services are provided "as is" without warranty of any kind, either express or implied, and the Released Parties hereby disclaim all such warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

The Released Parties are not responsible for the following: technical, hardware, software, electronic, network, telephone or other communications malfunctions; errors or failures of any kind; errors in transmission; traffic congestion, lost or unavailable network connections, telephone connections, or wireless (cellular) phone connections; website, Internet, or ISP availability; unauthorized human intervention; incomplete or inaccurate capture of entry information (regardless of cause); failed (undelivered), incomplete, garbled, jumbled or delayed transmissions; any other matter that may limit or restrict your ability to send a message; any injury or damage to your or any other person's wireless (cellular) device relating to, or resulting from, participation in these Services. News and data delivered are believed to be accurate at the time of delivery.

To the extent permitted by applicable law, you agree that the Released Parties will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Services. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Services, and you agree that we will not be liable to you if this occurs.

Coupon Offer Terms & Conditions

Both the Men's Wearhouse Retail Marketing Text Program and the Rental Marketing Text Program may provide coupons to subscribed customers. Various terms and conditions apply to the respective coupons sent and received. Those coupon terms and conditions are available on our offer disclosures website. Further, the Notice of Financial Incentive applies to all coupon offers provided to customers, whether via SMS or other delivery methods.

The Men's Wearhouse, Inc.
6380 Rogerdale Road
Houston, TX 77072

For Support, please call Men's Wearhouse Customer Relations at 800-851-6744.

Terms updated in December 2022.

GENERAL RESTRICTIONS: Prices and offers may vary online and in-stores. All offers can be modified or canceled anytime and are subject to product availability. Selection varies by store and online. Offers are valid on new orders only. Offers cannot generally be combined with other offers. Discounts and coupons have no cash or credit value, and may not be applied toward payment of Perfect Fit® credit card account balances. Coupons are one time use only. Customers returning purchased items will forfeit any discounts or coupons applied to those items at the time of purchase; the Men's Wearhouse return policy will apply to the remainder of the purchase. Perfect Fit® points are earned only on amounts expended by you in connection with the purchase and are deducted for any returns.

CLEARANCE: Select styles and sizes only. While supplies last. Cannot be combined with other promotions. Savings reflect markdowns from original price. Price reflects discount.

RENTAL GENERAL RESTRICTIONS: All rentals are subject to additional terms available in-store or at menswearhouse.com/tuxrentalterms. In-store reservations require deposits. Prices and offers may vary online and in-stores. All offers can be modified or canceled anytime and are subject to product availability. Selection varies by store and online. Offers are valid on new purchases or reservations only. Offers cannot be combined with other offers including the Perfect Fit® rewards program discount. Discounts and coupons have no cash or credit value, and may not be applied toward payment of Perfect Fit® credit card account balances. Coupons are one time use only. Perfect Fit points are earned only on amounts expended by you in connection with purchases or rentals and are deducted for any returns or cancellations.

6 PAID RENTAL PACKAGES: With 6 fully paid rental packages (which include at a minimum coat, pants, shirt, tie, and jewelry) for your group, get $250 towards a rental, purchase, or custom look. Coupon will be emailed 14 days before event, will expire 30 days after event, and is non-transferrable. See coupon for additional terms. $250 Credit Coupon: Void if 6 Paid requirements are unmet. Coupon can be used towards $250 off of either your rental, retail, or custom purchase. Coupons applied to a rental transaction exclude any rush fees, late fees, or lost item replacement costs. Coupons applied to a retail purchase exclude clearance items, shoes, alterations, and gift cards. No cash value. May not be applied toward the payment of Perfect Fit® credit card account balances. Coupon is one time use only and non-transferrable. Must be used in a single new purchase; any unused portion will be forfeited. Customers returning items purchased with this coupon will forfeit the portion of the discount used for those items; the Men's Wearhouse return policy will apply to the remainder of the purchase. Product selection varies by store and online. Not combinable with any other offer, redeemable in-store only . Offer can be modified or cancelled anytime. Expires 30 days after event.

$249.99 SUIT PACKAGE: $249.99 Suit Package: Must include Coat + Dress Shirt + Pant + Tie. Prices and offers may vary online and in-stores. All offers can be modified or canceled anytime and are subject to product availability. Selection varies by store and online. Offers are valid on new orders only. Offers cannot generally be combined with other offers. Discounts and coupons have no cash or credit value, and may not be applied toward payment of Perfect Fit® credit card account balances. Coupons are one time use only. Customers returning purchased items will forfeit any discounts or coupons applied to those items at the time of purchase; the Men's Wearhouse return policy will apply to the remainder of the purchase. Perfect Fit® points are earned only on amounts expended by you in connection with the purchase and are deducted for any returns.

3 For $30 Socks: Select styles and colors. Excludes clearance and Exceptional Value items. Must purchase 3 qualifying items to get the lower per unit price. Additional qualifying items may be purchased for the lower per unit price. If qualifying item(s) are returned, and fewer than 3 qualifying items are kept, the remainder must be returned or purchased at the higher per unit price. Ends January 22, 2023 11:59 p.m. CT.

Men's Wearhouse Marketing Mobile Program Coupon Offer Terms & Conditions:

$20 Off Purchase Of $100 Or More: Subject to availability. Selection varies by store. You must present coupon in-store or enter in your code online at checkout to receive the coupon amount off a valid purchase amount (before taxes and shipping if applicable). Valid for new purchases only. Coupon may be used once. Discount may not be applied to layaway or gift center purchases/engravables, special orders, Career Apparel, alterations, tuxedo rentals or the fees and taxes associated thereto, or toward the purchase of gift cards, Twin Hill catalog merchandise. Only one coupon per transaction. Coupon is not redeemable for cash or credit and may not be applied toward payment of Perfect Fit® credit card account balances. Customers returning items purchased with this coupon will forfeit the portion of the discount used for those items; the Men’s Wearhouse return policy will apply to the remainder of the purchase. Perfect Fit points are earned only on amounts expended by you in connection with the purchase and are deducted for any returns.

$40 Savings with Perfect Fit®: $40 savings on Rental Package provided to Perfect Fit® rewards program members at time of reservation only. At a minimum, Rental Package (tuxedo or suit) must include coat and pants. Additional restrictions and fees apply. Offer may not be combined with other discounts or offers; may not be redeemed for cash or credit; and is not redeemable online. Offer does not apply to Joseph & Feiss boy's suit rentals. Offer is subject to change or discontinuation without notice. For complete details about rentals, please visit your local store or our tuxedo rental site. (link underlined to: https://tuxedo.menswearhouse.com/)

$30 Off Each Tuxedo Rental Package: $30 Off Each Tuxedo Rental Package for your Wedding Party: You must present this coupon in-store to receive $30 off each rental package for your wedding party. This offer is valid only on new wedding bookings and upon placement of the group rental deposit of $40 ("Deposit"). With 5 paid tuxedo rental packages (which must include coat and pants, rental shirt, rental tie and cummerbund or retail tie, and rental jewelry) or suit rental packages (which must include coat and pants, rental shirt, and rental vest) (each a "Rental Package"), choose between (1) retail offer of up to $500 off one regular-priced retail tuxedo or suit, OR (2) rental offer of one free Rental Package, which must be the same coat and pants style as the paid Rental Packages, with a maximum value up to $219.99. With ten paid Rental Packages, select an additional free Rental Package of the same coat and pants style. Fees, taxes, and retail items extra on Rental Packages; alterations, taxes and optional retail items extra for retail offer. The couple must select retail or rental offer at time of new booking; offer selection is final and subject to change or discontinuation without notice. Offer may not be combined with other discounts or offers, including Perfect Fit ® rewards program discount; may not be redeemed for cash or credit; and is not redeemable online. Offer does not apply to Joseph & Fess boys suit rentals. Other restrictions apply. See store for complete details.

$50 Off Each Tuxedo Rental Package: $50 Off Each Tuxedo Rental Package for your Wedding Party: You must present this coupon in-store to receive $50 off each rental package for your wedding party. This offer is valid only on new wedding bookings and upon placement of the group rental deposit of $50 (“Deposit”). With 5 paid tuxedo rental packages (which must include coat and pants, rental shirt, rental tie and cummerbund or retail tie, and rental jewelry) or suit rental packages (which must include coat and pants, rental shirt, and rental vest) (“Rental Package”), choose between (1) retail offer of up to $600 off one regular-priced retail tuxedo or suit, OR (2) rental offer of one free Rental Package, which must be the same coat and pants style as the paid Rental Packages, with a maximum value of $229.99. With 10 paid Rental Packages, select an additional free Rental Package of the same coat and pants style. Fees, taxes, and additional/upgraded and/or retail items cost extra on Rental Packages; alterations, taxes, and optional retail items cost extra for retail offer. Retail offer not valid on Exceptional Value and custom items. The couple must select retail or rental offer at time of new booking; offer selection is final and subject to change or discontinuation without notice. Offer may not be combined with other discounts or offers, including Perfect Fit® rewards program discount; may not be redeemed for cash or credit; and is not redeemable online. Offer does not apply to Joseph & Feiss boys’ suit rentals. Other restrictions apply. See store for complete details.

40% Off Tuxedo Purchase: 40% Off Tuxedo Purchase: Subject to availability. Selection varies by store. Coupon is redeemable for new wedding group registrants and only for new purchases online or at Men's Wearhouse and Men's Wearhouse and Tux stores. You must enter in your code online at checkout or present this coupon in-store to receive 40% off the regular price of a retail tux purchase. Coupon may be used only once. Discount may not be applied to layaway or gift center purchases; special orders; Career Apparel; Everyday Low Price or clearance suits; alterations; tuxedo or suit rentals or the fees and taxes associated thereto, or toward the purchase of gift cards or TwinHill catalog merchandise. Discount is not combinable with other promotional offers. Coupon is not redeemable for cash or credit and may not be applied toward payment of perfect Fit® credit card account balances. Customers returning items purchased with this coupon will forfeit the portion of the discount used for those items; the Men's Wearhouse return policy will apply to the remainder of the purchase. Perfect Fit points are earned only on amounts expended by you in connection with the purchase and are deducted for any returns.